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Customer Testimonials

  
We purchased our house 2 years ago thinking we would use it as a seasonal cottage but fell in love with Port Elgin, so decided to call it home. Living here full-time though, meant adding a bit more space and conveniences to take it from a cottage to our home.

From the moment we met Terry and discussed our ideas for a small addition/renovation, we felt confident that he completely understood what we wanted. With his experience and expertise he helped us move from “ideas” to “a vision”. Terry and Tina have been nothing but supportive and understanding throughout the entire process!

Not only were Dale’s tradespeople talented, they were courteous, polite and always willing to stop what they were doing to answer questions or listen to concerns. If they didn’t have the answer, Terry was called on-site immediately. Terry’s demeanor and attentiveness alleviated any concerns and always kept us calm. It was also evident that the contracted tradespeople were chosen for their high level of experience and customer service.

Our project consisted of a mudroom addition with a covered porch, carport and cement driveway/sidewalk . Since completion we have received numerous positive comments, many from complete strangers who have said they watched the project with anticipation.

We are so very pleased with the quality of workmanship and overall experience with Dale’s and consider ourselves very lucky to have found such a reputable contractor.

John and Julie, Port Elgin

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The Saugeen Shores Chamber of Commerce held its BRASS Awards Gala in June 2018.  Dale’s Carpentry was presented the 2018 Business Recognition of Achievement Award for "Excellence in a Skilled Trade".  Thank you to the Chamber and a special THANK YOU to our Crew as we could not have achieved this without you!

Terry accepting BRASS SkilledTrades
Testimonial for Dale’s Carpentry

We are pleased to provide this testimonial to Terry and Tina Chappell and all the staff at Dale’s Carpentry for their excellent expertise and workmanship.

We engaged Dale’s Carpentry to remove our former cottage and rebuild a brand new structure using ICF to ‘turnkey’ completion in the Town of South Bruce Peninsula.

From the very first meeting with Terry on site to the final ‘sign off’ our cottage build was professionally and competently managed. The sub-contractors selected were competent and completed their work in a timely manner. Indeed, from the start of the project to completion, Dale’s Carpentry staff were there when expected and completed the work according to the schedule as discussed and agreed upon. This despite dealing with unpredictable and wet weather.

Communication with Terry was timely (usually within the working day) and responsive to any concerns or questions we may have had concerning plans, ongoing work, and construction challenges. He was patient in explaining the answers to all questions and he meant his statement that any question is an important question. He made every effort to listen and respect our position on plans and our thoughts during the build. In addition, we could talk directly to onsite staff who were also attentive and provided constructive advice. Terry very quickly sought our opinion when design changes had to be considered to accommodate cost management and technical challenges.

Terry and Tina’s personal input and thoughtfulness allowed us to experience and enjoy our new cottage and also gave us an opportunity to hold onto memories of our past family cottage with a whimsical collection of artifacts incorporated into our new structure. My wife Nancy and I were particularly pleased with this approach and it showed a personal engagement in the project by Dale’s Carpentry.

Nancy and I have no hesitation in providing a solid recommendation to Dale’s Carpentry for their customer service and responsiveness, expert knowledge and competent staff and project management.

A great job and great people!

Nancy and Bryan Boyce

Hi Terry!

Bob and I want to thank you very much for the addition to our cottage.We have had the cottage in the family for 40 years and were reluctant to sell because of all the memories it held.  Bob decided to retire last year and we sold our house in Guelph and moved to Port Elgin permanently. We needed to expand and update the cottage.

We called Dale's Carpentry and Terry, we told you what we wanted and you gave us a step by step quote that left nothing to guess work.  We lived in the cottage during the renovations just blocked off the back wall where the addition was being added (except for a small window so we could watch). The quality and workmanship exceeded our expectations.

The guys were amazing, so friendly and polite. They took time to explain what they were doing if we had any questions.  A special thank you to Mike (who became George our dog's best friend) and the boys on the framing, and Shane and his helper for the foundation and the beautiful cement work, also Tom who did the excavations . We can't forget Gary on his advice and installation for the re-siding and trim of the entire cottage.

Our addition and patio are beautiful. We now have lots of room for family and friends.

Terry, you were so patient and always available if we had questions and/or changes. We would highly recommend Dale's Carpentry to anyone.

Thank you again from a very happy customer!

Bob and Judy Greene

 

Dear Terry,

We appreciate the professional timely manner in which our modest cottage addition has been completed by Dale’s Carpentry. Ours is a small original Southampton building. Despite other contractors’ reluctance to meet with us, give us any basic advice or even risk suggesting time-lines or an estimate – our earliest dealings with you proved straight forward.

You presented us with knowledge about building codes and construction essentials, paid attention to our un-cohesive ideas and readily engaged in brainstorming about home improvement possibilities for our space: both new and old. You offered advice that clarified our own agenda as well as expectations from a contractor’s perspective.

You made yourself available throughout the entire process: the initial design stage with Dan Murawsky, hooked us up with excellent local companies – Jody at Georgian Bay Windows, Jason at Climate Clinic – and gave us no-nonsense advice that consistently met our expectations.

Sourcing local reliable tradespeople would have been impossible for us so we followed your guidance. You took care of all the ongoing details, contacting us if issues or questions arose. We are pleased with the quality of workmanship as well as the choices you needed to make on our behalf.

We’re thrilled to have our unique family space to enjoy this summer. We consider ourselves fortunate to have had the opportunity to work with you and your lovely, super-organized “office manager”/wife, Tina.

We would highly recommend Dale’s Carpentry as a company to consider when planning a building project.

Regards and Best of Luck,

Very satisfied clients, Lino & Barb Guidolin

 

Terry Chappell was the General Contractor for the recent renovation of my family cottage on Francis Lake. The original cottage was built in 1960 with an addition completed in 1977.

The first thing that impressed me with Terry occurred on the first meeting. The two other contractors I met with gave me estimates based on their first visit. Terry, however told me he would review the carpentry needed but wouldn’t give me an estimate until we met a second time with his sub-contractors (plumbing, electrical and gas fitter). Terry was also the only one that suggested we tear down to the studs since there was some mould in the 1960 portion of the cottage. He also was the only one that noticed the dip in the floor and suggested putting in extra support beams in the crawl space. All three sub-trades provided me with good information during that second visit which is why I chose to go with Terry.

The work on the cottage was done in a timely manner with great co-ordination of the sub-trades by Terry.  Many of the individual projects have certainly delighted me and exceeded my expectations. The many suggestions from Terry and his carpenters made were a huge improvement over the original design. Some examples were the large glass windows facing the lake, going with vinyl siding rather than wood, the board and batten finish on the garage walls, to mention a few.

Some other examples include the stone work inside and out, especially the fireplace. The old rustic piece of ash that Terry’s carpenters used to make the mantle looks amazing and Kevin, one of Terry’s carpenters was able to make me an awesome bench for the foyer from the leftover wood. Another example is the new roofline in the original cottage which provided much more height for kitchen cabinets and bunkbeds in one of the bedrooms. Other features such as the new wet bar and the expanded deck look amazing.

I have a background in quality from my work experiences and one of the key phrases in customer satisfaction surveys is to “delight the customer”. I certainly have been delighted with the total renovation of my cottage and as mentioned earlier my expectations were exceeded during this process. I would not hesitate to recommend Dale’s Carpentry to any of my neighbors.

Art Scoular

 

Hey Terry, I just wanted to send a quick email thanking you and your amazing crew for the work you did building our gorgeous fireplace mantel  and shelving units.

You guys took a simple idea we had concerning a fireplace mantel and shelves and made both the fireplace mantel and shelves not only exactly what we wanted but also so beautiful and just beyond what we expected. To say we are thrilled is a complete understatement.

Your crew of guys were professional, funny, listened to any ideas we had but also answered any questions we had without making us feel like we were wasting their time.

We cannot say enough good things about Dale's Carpentry. We have told everyone if your ever need anything done to call you guys. Even if you had to wait it would be 100% worth the wait.

Your pricing, the talents of the Dale's Carpentry crew and the respect you guys showed us was just incomparable to anywhere else. :)

When we need anything else done at our house the first and only place we will be contacting is you guys at Dale's Carpentry!

So thank-you guys again so much!!!

The Myall Family

readers

Terry and the Dale's Carpentry Crew would like to thank everyone for selecting Dale's Carpentry as their Favourite Building Contractor for 2016.

 

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Dale's Carpentry was nominated for the BRASS Service Excellence Award in 2015.

 

To Terry

We had a family cottage built in the early 60’s. It is beside a creek and across the road from Lake Huron. We found out because of the creek, at some point our property was deemed an environmental hazard. As my family was the original owners, I was allowed to take the old pre fab cottage down and build a home with some restrictions. If I sold the place, the new owners would only be allowed to fix up the inside of the place and they would not be allowed to change the footprint. I had a contractor that I was working with but was running into so many problems before we even started that I contacted Dale’s Carpentry and after one meeting I felt so much relief. Terry knew the rules and regulations of what I could and what I couldn’t do at the county, conservation and town levels. He and his staff were great in their suggestions to an alternate plan from what I wanted so that it would be approved by the three levels of government. The different stages of taking down the old cottage and building the new one was done on time and he stayed very close to my budget. Extra fees etc. were from the three governments, not from Dale’s. We have a beautiful large home that suits my needs and guests are very impressed. A number of things like trim and baseboards were going to be done by my husband but he took sick and died this pass November. Terry has always been willing to work some of the smaller jobs into their schedule that would have been done by Bryan. Even though their job is done, he is always available to give me suggestions and help when I needed them. His staff and sub contractors that worked on my place were professional, free with information on their work and as some of my guests have stated, did an excellent job in every step of the way. I have no hesitation to recommend Dale’s Carpentry for any job, big or small.

~Judy Wiens

 

To Terry & Crew,

We want to express our sincere appreciation for the wonderful job that you done on our basement renovation. We are extremely pleased with your suggestion about replacing the electric baseboard heaters with a natural gas HVAC unit. We are already noticing a cost savings. The crew was very professional and thoughtful. It was a pleasure to have them in the house.

The workmanship by all the trades was excellent.

Please feel free to have any future clients contact us or have them drop in to see the basement.

Sincerely,

Trish & Russ Solomway

 

To Terry Chappell

We would like to thank you very much for the renovations to our home last summer. Everyone that has been in our home has commented how it has opened up the house and how good it looks.

Both Mary Lou and I appreciated the time that you spent and suggestions that you made. We both appreciated the time that your staff took explaining any of the questions that we had when we dropped in to see the progress. Each of the other trades (electricians, plumbers, flooring, cabinetry and painter) that you brought in for the renovations were professional and treated us respectfully when we asked questions. Lori from Home Hardware was extremely helpful with the selection of kitchen cupboards, counter tops and hardware for the kitchen.

We have and will always recommend you as a contractor. If ever a situation presents itself that someone would like a reference or would like to see the quality of your work, you may use our names a reference.

Cameron and Mary Lou Craft

 

Dear Terry, Carol and Family;

Clarke and I want to express our gratitude for all you have done for our family through
the years. Having built several homes now we cannot believe the difference in the
experience working with Dale's Carpentry. Your expertise and dedication are above
reproach and it is evident every time someone visits our summer homes as they
comment repeatedly on the workmanship throughout.


While we had the honour of having Dale complete our initial build it continues to be a
relationship we are grateful for as we work with Terry. Dale's family legacy lay in the
integrity in the man he was and the honour he took in his profession. Terry encompasses these
same qualities as a constant reminder of the basis of which your business was formed.
He demands that same level of professionalism in the crew on site- we were always
very impressed.


I wonder if you are aware of the impact on a client in your efforts. The solid quote you
provided each time allowed us confidence in our budget, the consistent ideas that
you're forward allowed us to make solid long term choices we would never have been
aware of. The many times you made contact to inform us, educate us, and consult was
extremely appreciated. I have not had that experience to date from any other builder. lt
is clear that when you complete a job it is an investment that you care for in future and
you take pride in knowing your reputation is on display. I have never filled out any
Tarion forms simply as it was never necessary- not a typical experience in a
build or renovation. lt seemed you always were aware before we could even mention any
concerns at all.


Having had other builds also from highly reputable custom builders, I can assure others
with 100% confidence that a choice to work with you and your team will not be
surpassed.


Every time we share time up in Southampton I reflect on the gift your family has given
us in the builds on Laird Lane and Emerald Drive. Please feel free to offer our homes
for others who may be interested in a review or to have them contact us for details
regarding our experiences.


Best Regards;
Clarke and Jacqueline (Guigue)-Glaspell